Contact

📬 Contact Us

We're here to help! Please use the form below to contact us with any questions or concerns.

Please Note:
🖥️ We are an online-only business. All communication will be handled through this contact form — we do not offer phone support.

🔍 Before You Message Us:

To save time, be sure to check the following resources — many common questions are answered there:

  • ✅ Full item descriptions on each product page
  • 📏 Size charts, posted as a photo in each listing
  • ❓ Our FAQs
  • 🛍️ Our Store Policies

🔄 Questions About Exchanges?

If you're contacting us about an exchange, please follow the steps outlined on our Store Policy page.

⏳ Please note: Exchanges must be requested within 7 business days of delivery.
After this window, items are no longer eligible for exchange.

We genuinely appreciate your support and patience — thank you for choosing Heritage Costumes!

🕒 Customer Service Hours

We’re happy to assist you during the following hours:

Monday – Friday:
🕚 11:00 AM – 3:00 PM (Pacific Standard Time)

📧 All emails will be answered within 48 hours during business days.

🚫 Weekend & Holiday Hours

Saturday & Sunday: Closed
Federal Holidays: Closed

Emails sent during weekends or holidays will be answered the next business day.

Thank you for your patience and understanding! We appreciate your support of Heritage Costumes.

📍 Our Address

Heritage Costumes Inc.
1423 Marcelina Ave
Torrance, CA 90501

🏬 Please note: We are an online-only business. This address is for mailing and returns only—no walk-ins or in-person service is available.