FAQ

✅ Frequently Asked Questions

📦 When will my order arrive?

Your delivery time depends on the shipping method and carrier selected during checkout.

  • Most orders ship the same day or within 1–2 business days.
  • Handmade items may take 4–6 business days to ship.
  • We ship from Torrance, California. For California customers, UPS is typically faster.

Important Shipping Notes:

·       We cannot guarantee exact delivery dates.

·       Only USPS Priority Express (1–2 days) and UPS Next Day Air, 2nd Day Air, and 3-Day Select offer guaranteed delivery windows.

·       Delays may occur—please allow extra time.

📄 Visit our Store Policy Page for more details.

📊 How can I tell if an item is in stock?

We work hard to keep inventory up to date.
If you need something urgently, please reach out through our Contact Us Page so we can confirm availability.

📏 What size should I order?

Our sizing does not match standard manufacturer sizing. Please follow the chart carefully.

📌 You can find our size chart:

  • As a photo in the product listing
  • On a separate Size Chart Page

🧵 We also recommend measuring a non-stretch garment you own and comparing it to our chart for best results.

🛍️ Can I purchase wholesale?

Yes! Wholesale orders are available for select items.

Don't hesitate to get in touch with us through our Contact Us Page and include:

  • Product name(s)
  • Quantities needed

📧 How do I know if my order is confirmed and shipped?

  • After placing your order, you'll receive an Order Confirmation Email.
  • Once your order ships, you'll receive a Shipping Confirmation Email with a tracking number.

🎨 Does Heritage Costumes sell Ben Nye?

Yes, but in minimal quantities.
Please get in touch with us with the specific products and amounts you're interested in.

🔄 How do I complete a return?

Heritage Costumes does not accept returns.
We do offer exchanges and cancellations (under certain conditions).

🔍 Before finalizing your order, please double-check:

  • Your shipping address
  • Your items and sizes
  • Your shipping method

📄 For full details, visit our Store Policy Page.

💳 What payment methods do you accept?

We accept the following:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • PayPal

📞 Why doesn't Heritage Costumes answer the phone?

We are now an entirely online business and do not operate a phone line.

Please reach out via our Contact Us Page.
In rare cases (like an order issue), we may contact you by phone or email.