Shipping policy

📦 Order Processing & Shipping Times

Standard Orders

  • Orders are typically processed and shipped within 2–3 business days.

Rush Orders (Express/Overnight)

  • Orders placed after 1 PM PST (Mon–Thu) will ship the next business day.
  • Orders placed after 1 PM PST on Fridays or weekends will ship the following Monday, excluding holidays.

🚚 Shipping Options

  • Next-Day Shipping: Delivered 1–2 days after processing.
  • 2-Day Shipping: Delivered 2–3 days after processing.
  • Priority & Express Shipping: May include Saturday delivery. Recommended for fastest delivery.
  • Free Shipping: Shipped via the most efficient method. For faster delivery, select Next Day or Express at checkout.

📦 Shipping Carriers

We work with UPS and USPS to provide fast and reliable shipping.
During order fulfillment, we prioritize expedited and next-day orders.

✉️ Order Confirmation & Tracking

  • You’ll receive a confirmation email as soon as your order is placed.
  • Once your order ships, a second email with your tracking number will be sent.
  • Track your order on Google, USPS.com, or UPS.com.
  • We recommend signing up for tracking alerts on the carrier's website for real-time updates.

📅 Holiday Closures & Shipping Delays

We accept orders 24/7, but carriers may not operate on the following U.S. holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Presidents’ Day
  • Memorial Day
  • Independence Day
  • Juneteenth
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day

🕒 Please plan ahead for time-sensitive orders.

⚠️ Important Shipping Considerations

  • Once an order is received, we cannot make changes (address, size, or product).
  • Delivery times are not guaranteed, especially during weather, carrier delays, or natural events.
  • Shipping fees are non-refundable for refused or undeliverable packages.
  • If your package is returned due to customer error (e.g., wrong address), reshipping fees will apply.
    • If reshipping is declined, the original shipping cost will be deducted from your refund.
  • If tracking shows a package as delivered but not received, contact your local USPS or UPS office to file a claim.
    • Please email us the claim number so we can help follow up.

📍 Tracking & Updates

  • Free tracking is included with all U.S. and Canada orders.
  • You’ll receive a tracking number via email when your order ships.
  • Track orders via Google, USPS, or UPS.
  • Sign up for delivery alerts and customize preferences directly on the carrier websites.

🚫 Shipping Limitations

Once your item has shipped, we cannot make any changes to your order due to the use of our third-party shipping system.

For delivery tools and options, visit:

🤝 Customer Service Commitment

At Heritage Costumes, we’re committed to providing a smooth and efficient shipping experience.
Please review all shipping details carefully before placing your order.
If you have questions, feel free to Contact Us.