Shipping policy

Order Processing and Shipping Times:

  • Standard Orders: Processed and shipped within 2-3 business days.
  • Rush Orders (Express/Overnight):
  • Orders placed after 1 PM PST (Mon-Thu) ship the next business day.
  • Orders placed after 1 PM PST (Fri) or on weekends ship the following Monday, excluding holidays.

 Shipping Options:

  • Next-Day Shipping: 1-2 days after processing.
  • 2DAY Shipping: 2-3 days after processing.
  • Priority & Express: Possible Saturday delivery. For 1–2-day delivery, choose these services.
  • Free Shipping: The most efficient method. For faster delivery, opt for Next Day or Express Service.


  • We have partnerships with UPS and USPS for fast, secure delivery. Expedited and next-day orders are prioritized.

 Order Confirmation and Tracking:

  • A confirmation email is sent after placing an order.
  • A second email with a tracking number will be sent once the order has shipped.
  • Track your package via Google or sign up for delivery alerts on or

Holidays and Delays:

Orders are accepted 24/7, but courier holidays may cause delays. (List of specific holidays provided.)

  • New Year’s Day
  • Martin Luther King Jr's Birthday
  • Washington’s Birthday (President’s Day)
  • Memorial Day
  • Independence Day
  • Juneteenth
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day

Please consider these dates when placing time-sensitive orders.

Important Considerations:

  • No order changes after shipping label creation.
  • Unforeseen events can affect delivery times; specific times are not guaranteed.
  • No refunds for shipping on refused/undeliverable packages.
  • Reshipping fees apply for packages returned due to customer error.
  • For delivered packages, contact local Post or UPS for claims.

Additional Information:

  • Please refer to UPS.COM and USPS.COM websites for detailed info, alerts, and delivery preferences.

Tracking and Updates:

  • Free Tracking: Included for all orders in the US and Canada.
  • Tracking Number: Provided via email after your order ships.
  • Tracking Method: Use Google to track your package with the provided number.
  • Real-Time Updates: Sign up for delivery alerts on or

Important Shipping Considerations:

Changes Post-Label Creation: We cannot modify the order, including address or size, after creating the shipping label.

Control Over Delivery Times: Delivery times can't be controlled once the package is with the delivery service; unforeseen events may affect delivery.

Delivery Time Guarantee: Specific delivery times are not guaranteed; only the processing time is.

Refunds for Shipping: No refunds for shipping costs on refused or undeliverable packages.

Handling Returns and Issues:

  • Customer Error Returns: If a package is returned due to a customer error, a new shipping fee is required for reshipping. If reshipping is declined, the initial shipping cost is deducted from any refund.
  • Delivered Package Claims: If tracking shows a package as delivered but not received, contact your local Post or UPS hub to file a claim. Please Email the claim number for us to follow up.
  • Shipping Limitations: Once an item has shipped, changes cannot be made due to the use of our third-party shipping platform.

Additional Resources:

  • Detailed Information: For comprehensive shipping details, visit UPS.COM and USPS.COM. Options include signing up for alerts, changing delivery preferences, and making delivery changes after shipping.

Customer Service Commitment:

Heritage Costumes is dedicated to ensuring a smooth delivery experience for their customers.