Store Policies

Please review the following information carefully before placing your order. By purchasing from Heritage Costumes, you agree to the terms outlined below.

Shipping Information

Standard orders are typically processed and shipped within 2–3 business days.

For rush shipping services (Next Day, 2-Day, 3-Day, Priority, or Express):

  • Orders placed before 1:00 PM PST Monday–Thursday will ship the same business day.
  • Orders placed after 1:00 PM PST Monday–Thursday will ship the following business day.
  • Orders placed after 1:00 PM PST on Friday or over the weekend will ship the following Monday, excluding federal holidays.

We do not ship on Sundays or federal holidays.

Estimated Delivery Times (After Processing)

Only Next Day Air services are guaranteed by the carrier.

  • Next-Day Shipping: 1–2 business days after processing
  • 2-Day Shipping: 2–3 business days after processing
  • 3-Day Shipping: 3–4 business days after processing
  • Priority & Express Shipping: May include Saturday delivery and are recommended for the fastest service
  • Free Shipping: Shipped using the most efficient shipping method available

All orders are shipped via UPS or USPS.

You will receive:

  1. An order confirmation email after purchase
  2. A shipping confirmation email with tracking information once your order ships

Tracking information can be viewed at:

Once an order has been placed, we are unable to make changes to the shipping address, size, or items ordered.

Delivery dates are estimates only and are not guaranteed unless explicitly stated by the carrier. Carrier delays due to weather, routing issues, holidays, or other unforeseen circumstances are beyond our control.

Shipping charges are non-refundable for refused, returned, or undeliverable packages.

If a package is returned due to customer error, including an incorrect or incomplete shipping address, additional reshipping fees will apply. If reshipping is declined, the original shipping cost will be deducted from any refund issued.

If tracking shows a package as delivered but it has not been received, please contact USPS or UPS directly to file a claim. Once a claim has been filed, please email us the claim number so we may assist with follow-up communication if needed.

Order Changes & Cancellations

Once an order is placed, it cannot be canceled through the website.

If you contact us within 24 hours of purchase, we may approve a return of the unopened package for a refund minus the original shipping cost. Shipping charges are non-refundable.

Orders that have already shipped cannot be canceled.

Exchanges

We gladly accept exchanges for most garments. However, exchanges are not accepted for:

  • Custom or personalized orders
  • Faux hair products, including wigs, wig caps, beards, and mustaches
  • Makeup products
  • Sale or clearance items
  • Used, damaged, or altered items

To Request an Exchange

  1. Email us at contactus@heritagecostumes.com within 3 days of delivery
  2. Place a new order for the replacement item
  3. Return the original item within 7 days of delivery, including your original receipt, to:

Heritage Costumes Inc.
1423 Marcelina Ave
Torrance, CA 90501

Once the return is received and inspected, a refund will be issued to the original payment method minus the original shipping cost.

Returned Items Must Be:

  • Unused and undamaged
  • Free of pet or human hair
  • Free of odors, perfume, deodorant, smoke, or stains
  • In original condition with all included accessories

If a returned item does not meet these conditions, we will contact you. If we do not receive a response within 72 hours, the item(s) may be discarded or returned at the customer’s expense.

Please allow up to 7 business days for exchange processing once the return has been received.

Important Notes

Please double-check your shipping address before placing your order. Heritage Costumes is not responsible for delays, losses, or delivery issues caused by incorrect shipping information entered at checkout.

No refunds will be issued for:

  • Refused packages
  • Undeliverable shipments
  • Carrier delays
  • Weather-related delays
  • Lost or stolen packages marked as delivered by the carrier

For delivery issues, please contact the shipping carrier directly:

UPS: www.ups.com
USPS: www.usps.com

You may also contact your local USPS office or UPS distribution center and request to speak with a carrier supervisor. Once a claim has been filed, please email us the claim number so we may assist with follow-up if needed.