Store Policies

Heritage Costumes Store Policy

Please review our store policies carefully before placing your order. By purchasing from Heritage Costumes, you acknowledge and agree to the terms outlined below.

Exchange-Only Policy — No Returns

ALL SALES ARE EXCHANGE ONLY. HERITAGE COSTUMES DOES NOT ACCEPT RETURNS FOR REFUNDS.

Because many of our costumes and accessories are locally crafted in Torrance, California, and produced in limited quantities, we ask customers to carefully review all product descriptions, photographs, measurements, and size charts before purchasing.

If you have any questions regarding sizing, fit, product details, availability, or anything else that may affect your purchase, please get in touch with us before placing your order. We are happy to assist you.

You may contact us at contactus@heritagecostumes.com or through the Contact Us page on our website.

If the size or item you ordered does not work for you, we are happy to accommodate an eligible exchange according to the policy below.

How to Complete an Exchange

Please contact us within 3 days of delivery to let us know that you would like to make an exchange.

To complete your exchange:

Place a new order for the replacement item, size, or style you would like.
Return the original merchandise to Heritage Costumes within 7 days of delivery.
Include your original receipt and all original packaging with your merchandise.

Please send exchange merchandise to:

Heritage Costumes Inc.
1423 Marcelina Ave
Torrance, CA 90501

Once we receive and inspect the original merchandise and confirm that it meets our exchange requirements, we will issue a credit to the original payment method for the merchandise amount, less the original shipping charges.

This credit is issued as part of our exchange process and does not constitute acceptance of a return. We do not accept merchandise for a return/refund outside of an approved exchange.

Customers are responsible for all shipping costs associated with sending exchange merchandise back to Heritage Costumes.

Please allow up to 7 business days after we receive your merchandise for the exchange credit to be processed.

Exchange Condition Requirements

All merchandise submitted for exchange must be:

Unused, unworn, and undamaged
In its original condition
Returned with all original accessories, components, and packaging
Free of pet hair, human hair, and dander
Free of perfume, deodorant, smoke, makeup, stains, odors, or other signs of wear or use
Unwashed and unaltered

Heritage Costumes reserves the right to decline an exchange if the merchandise does not meet these requirements.

If merchandise is received in a condition that does not qualify for exchange, we will contact you. If we do not receive a response within 72 hours, the merchandise may be returned to you at your expense.

Items Not Eligible for Exchange

The following items are final sale and are not eligible for exchange:

Custom or personalized orders
Faux hair products, including wigs, wig caps, beards, and mustaches
Makeup products
Sale or clearance items
Items that have been worn, used, washed, damaged, altered, or modified

Order Changes & Cancellations

Please review your order carefully before submitting it, including the item, size, color, quantity, and shipping address.

Once an order has been placed, it cannot be canceled through our website.

If you need assistance with an order, please contact us as soon as possible. We will make every reasonable effort to assist you before the order enters processing or ships; however, changes and cancellations cannot be guaranteed.

Once an order has shipped, it cannot be canceled.

Shipping Information

All Heritage Costumes orders are shipped exclusively through UPS. We do not ship through USPS.

Standard orders are typically processed and shipped within 2–3 business days.

For expedited UPS shipping services:

Orders placed before 1:00 PM Pacific Time, Monday–Thursday, will generally ship the same business day.
Orders placed after 1:00 PM Pacific Time, Monday–Thursday will generally ship the following business day.
Orders placed after 1:00 PM Pacific Time on Friday or over the weekend will generally ship the following Monday, excluding federal holidays.

We do not ship on Saturdays, Sundays, or federal holidays.

Estimated Delivery Times After Processing

Delivery times are estimates unless the selected UPS service specifically includes a carrier delivery guarantee.

UPS Next Day Air: Typically the next business day after shipment
UPS 2nd Day Air: Typically 2 business days after shipment
UPS 3 Day Select: Typically 3 business days after shipment
Free/Standard Shipping: Shipped using the most efficient UPS service available for the destination

Once your order has been placed, you will receive an order confirmation email. When your order ships, you will receive a shipping confirmation email containing your UPS tracking information.

Track Your UPS Shipment

https ://www.ups.com/

Delivery dates are estimates and are not guaranteed unless specifically guaranteed by UPS for the shipping service selected. Delays caused by weather, carrier operations, holidays, or other circumstances outside our control may affect delivery times.

Original shipping charges are non-refundable.

Incorrect Addresses & Undeliverable Packages

Please carefully verify your shipping address before completing your purchase.

Heritage Costumes is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer.

If a package is returned to Heritage Costumes because of an incorrect or incomplete address, refusal of delivery, or another customer-related delivery issue, the customer will be responsible for any additional shipping charges required to resend the package.

Shipping charges will not be refunded for refused or undeliverable packages.

Lost or Missing Packages

If UPS tracking shows that your package has been delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, or building management when applicable.

You should then contact UPS to begin a package investigation or claim.

UPS Tracking & Support

Once you have opened a claim with UPS, please contact Heritage Costumes with the claim information. We will be happy to assist with any carrier information needed from the shipper.

Before You Place Your Order

Please remember: Heritage Costumes is an exchange-only store. We do not accept returns for refunds.

We strongly encourage you to review the product description, photographs, measurements, size chart, and our exchange policy before completing your purchase.

If you are unsure about sizing, fit, included costume pieces, colors, availability, shipping, or any other product details, please get in touch with us before ordering. We would much rather help answer your questions beforehand and make sure you are comfortable with your selection.

Email us at contactus@heritagecostumes.com or contact us through the Contact Us page on our website.

Thank you for choosing Heritage Costumes. We appreciate your business and understanding of our store policies.