Store Policies
Please review the following information carefully before placing your order. By purchasing from Heritage Costumes, you agree to the terms outlined below.
Shipping Information
Standard orders are typically processed and shipped within 2–3 business days.
For rush orders (Next Day, 2-Day, Priority, or Express), orders placed before 1:00 PM PST Monday through Thursday will ship the same day.
Orders placed after 1:00 PM PST Monday through Thursday will ship the next business day.
Orders placed after 1:00 PM PST on Friday or over the weekend will ship the following Monday, excluding federal holidays.
We do not ship on federal holidays.
Estimated delivery times (after processing):
Next-Day Shipping: Delivered 1–2 days after processing
2-Day Shipping: Delivered 2–3 days after processing
Priority & Express Shipping: May include Saturday delivery and are recommended for the fastest service
Free Shipping: Shipped using the most efficient method available
All orders are shipped via UPS or USPS.
You will receive an order confirmation email once your order is placed. A second email with tracking information will be sent once your order has shipped. Orders can be tracked at www.usps.com or www.ups.com.
Once an order is placed, we are unable to make changes to the address, size, or items ordered.
Delivery times are not guaranteed and may be affected by carrier delays, weather conditions, or other unforeseen events.
Shipping fees are non-refundable for refused or undeliverable packages. If a package is returned due to customer error, including an incorrect shipping address, reshipping fees will apply. If reshipping is declined, the original shipping cost will be deducted from any refund issued.
If tracking shows a package as delivered but it has not been received, please contact your local USPS or UPS office to file a claim. Once a claim has been filed, please email us the claim number so we can assist with follow-up.
Order Changes and Cancellations
Once an order is placed, it cannot be canceled through the website.
If you contact us within 24 hours of purchase, we may accept a return of the unopened package and issue a refund, minus the original shipping cost. Shipping charges are non-refundable.
Exchanges
We gladly accept exchanges for most garments. However, we do not accept exchanges for the following items:
Custom or personalized orders
Faux hair products (including wigs, wig caps, and mustaches)
Makeup
Sale items
Damaged or used items
To request an exchange:
1) Email us at contactus@heritagecostumes.com within 3 days of delivery
2) Place a new order for the item you would like
3) Return the original item within 7 days of delivery, including your original receipt, to the following address:
Heritage Costumes Inc.
1423 Marcelina Ave
Torrance, CA 90501
4) Once your return is received and inspected, a refund will be issued to your original payment method, minus the original shipping cost
Returned items must be:
Unused and undamaged
Free of pet or human hair and dander
Free of perfume, body odor, and stains
If a returned item does not meet these conditions, we will contact you. If we do not receive a response within 72 hours, the item(s) will be discarded.
Please allow up to 7 business days for processing once your return has been received.
Important Notes
Please double-check your shipping address before placing your order. We are not responsible for issues resulting from incorrect addresses.
No refunds will be issued for refused packages, undeliverable shipments, or delays caused by carriers, weather, or natural events.
If your package is delayed or lost, please contact the carrier directly:
UPS: www.ups.com
USPS: www.usps.com
You may also contact your local post office or UPS hub and request a carrier supervisor. Once a claim has been filed, please email us the claim number so we can assist with follow-up.