When will my order arrive?
For more information, please refer to our Shipping & Delivery Guide
How do I complete a return?
For more information, please refer to our Exchange/Return Policy at Heritage Costumes
What size should I order?
"Selecting the right size is crucial when ordering our garments. Please refer to the size chart provided for each individual item, as it is tailored to the specific measurements of that item. You can find the size chart as a photo in the product listing or on a separate informational page. Please follow the measurement instructions provided on the size chart.
Our garments do not follow standard modern-day sizing because they are created based on patterns from specific historical periods. The measurements we provide on the size chart represent the dimensions of the garment itself, not body measurements.
If you're unsure about your size, measure a similar, NON-STRETCH garment you already own and love. Compare its measurements to the ones on our size chart to ensure you choose the right fit."
Product Information:
Please consult the product listing for detailed information. We make every effort to provide as much information as possible, including sizing, fabric types, and garment care instructions in each listing.
What is included with each product?
Each of our product listings provides a detailed description of what is included with the item. Please refer to the product description to see what comes with each item, whether the base costume, bundle options, or value bundle options.
Ordering and Payment:
We accept the following.
American Express
Visa/Mastercard
PayPal
Business Information:
Heritage Costumes Inc.
1423 Marcelina Ave.
Torrance, CA. 90501
contactus@heritagecostumes
Do you have a physical store?
Yes, we do have a physical warehouse, but it is not open to the public as it is primarily used for the construction of our garments and the shipping of our online orders. However, if you are in the local area, you can arrange for a pickup of orders placed online. Please email us in advance so we can provide you with an exact pick-up window.
How do I request a custom costume?
At this time, we are unable to accommodate custom orders. We are fully committed to constructing and fulfilling our existing online orders. We appreciate your understanding.
Business Hours:
Customer Service Hours are Monday thru Friday 10 am until 4:30 pm PST. Messages received after these times will be answered the following business day.
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